Refund & Cancellation Policy

MKS International is a worldwide operating company and out the interest of its customer upfront. Our mission is to provide the best of the products, genuine at affordable prices. The company’s takes pride in bringing its customer nothing but the best and only the original products. Our endeavor is to provide you the most accurate information / description as per the brands themselves.

We do not work with any re-sellers/ boutiques but individually, as we feel we can control the authenticity of each product better. These products are sourced from genuine branded direct outlets/authorized stores worldwide and request you to buy with full confidence & trust. If 

 

RETURN POLICY

Though we are sure all our customers will love these products and are convinced of the authenticity of the same, but there might be a few reasons why they would like to exchange or return the same. In case of such requests, we value your decision but needs to ensure strict rules & regulation to ensure any unethical practices.

Below are the policies of the company which facilitates the process:

Return / Exchange must be requested through a mail / phone within 2 days of the receipt of the purchased product. The request should fulfill the below criteria

  1. Logical justification of the reason of the return or proven to be non authentic / fake product.
  2. Product/s must not be damaged or scratched. Damage resulting due to improper shipping and handling will not be accepted here
  3. The original packaging i.e. from brand or box in which the product is delivered, must be intact and returned along with the product, undamaged.
  4. All tags, certificates of authenticity, grading, and appraisal must not be tampered with and returned with the product.
  5. Any product(s) returned without original documentation will be rejected.
  6. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 5-7 business days for the refund amount to show up in your account, if pad through credit card.
  7. If purchase has been made Cash on delivery or via gift card then the money refunded instantly on receipt of the product after satisfactory inspection of the product
  8. If you return product(s) that are ineligible for free returns with product(s) that are eligible for free returns, MKS may deduct the shipping costs for the ineligible products(s) from your refund amount in accordance with our general returns policy. In addition, some special product, order, or handling fees (AED 25  For Dubai / AED 50 Other Emirates) may still apply.
  9. Any additional taxes (Duty / VAT etc.) will have to be borne by the customer.

 

EXCHANGE POLICY

In order to serve you better and make you happy & confident purchasing our products we do allow exchange for another of the same within due time.

 Return / Exchange must be requested through a mail / phone within the one week of the receipt of the purchased product. The request should fulfill the below criteria to help us facilitate the exchange.:

  1. Requests for exchange should be received within 3 days of receipt of delivery of the product.
  2. Product should under no circumstances should be used or scratched or damaged and will thoroughly inspected upon collection.
  3. The original packaging i.e. from brand or box in which the product is delivered, must be intact and returned along with the product, undamaged.
  4. All tags and labels present on the product at the time of receipt must be in place and must br tampered with
  5. Any price adjustment is expected to be accepted at your end with the shipping of the new requested product.

 

CANCELLATION POLICY

Though we hate seeing our customer cancelling any order but we understand that some unforeseen circumstances / mistakes might arise leading to a wrong order being placed or cancelling of the order.

In case of such instances please contact our customer support team at sales@mykindofsolutions.com or call us at +971 55 9577689 and inquire more about it.